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Support
phone support

Support


Customer satisfaction is Sysdyne's top priority. We have committed to provide timely support via phone, over the Internet and through field visits. Concrete Producer magazine ranked us #1 in customer satisfaction. We are the only one among "computer" companies that still provides:

  • FREE phone support*
  • FREE online troubleshooting*
  • FREE upgrades

Sysdyne is proud to have a well-educated and friendly team that is dedicated to our customers. We have bi-lingual customer service technicians who speak English and Spanish. Being a Sysdyne customer is a guarantee of quality lifetime service.

24/7 Support Management System:

Sysdyne provides online service to subscribers* from 5:00 am to 5:00 pm EST, Monday through Friday, excluding major holidays listed below.

*Note: Dispatch online support is free for ConcreteGo.com subscribers. Batching online support is only available to customers who purchase the annual subscription. Access to dispatch support is separate from access to batching support.

During off hours, 5:00 pm - 5:00 am EST, free phone support is available in case of emergencies. Our toll free line 1-877-SYSDYNE (797-3963) will connect you with a technician for assistance.

You are welcome to call our direct office line 203-327-3649 or toll free number during working hours, 8:00 am - 5:00 pm EST, for free phone support as well.

Special Requests: We kindly ask you to inform us in advance of any nighttime pours or operations, as well as any weekend jobs, so that we can alert our technicians to be ready to act in case of an emergency. Email us at service@sysdynecorp.com with your customer name, the time you'll start the job and your serial number.

As always, Sysdyne is committed to providing excellent customer support. Please let us know if you have any questions.

Holidays we are closed:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and Friday after
  • Christmas Day and 26th of December